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CChange Partnership Case Study

Macmillan Cancer Relief

National Seminar Programme for Post Holders

'Living and Working in a Constantly Changing Health Care Environment'

"I have found this weekend interesting, enlightening and enjoyable and have a full tool-box of strategies to make me a more confident practitioner" - Macmillan participant

Lead Facilitator: Nici Evans Senior Macmillan Lecturer

External Facilitator: Jim Lister from CChange Partnership Company Ltd

Context – why we needed CChange

Macmillan runs an annual series of seminar programmes for its post holders across the country as part of its commitment to continued professional development.

We identified that because of the increasing pressures experienced by staff in their roles, an introduction to the concept of ‘self-management and motivation' might be a useful addition to professional skills.

CChange was identified from its ongoing work with Macmillan in areas of GP Facilitator training and team building programmes to be an appropriate provider.

The aims of the training

We wanted to offer to delegates a self-manager toolkit which, when used, could support them in maintaining a positive approach to dealing with change and overcoming the day to day stresses of working in an ever-evolving health care profession.

How we worked with CChange

CChange took us back to basics…they started to plan the annual programme by discussing the issues that concerned post holders in their work, and to conduct an audit of the existing strategies that were used in dealing with change. A programme for the 2 days emerged and was planned in full consultation with the Macmillan team who would be responsible for setting up the programme, running the opening session and the final half-day. This approach left us feeling in control and excited about the training. We knew were getting something that would work!

Workshop content and format:

The programme took place over a full weekend and

35 Macmillan delegates attended the seminar (Friday afternoon to Sunday afternoon).

Friday

This session was facilitated by the lead facilitator from Macmillan. This interactive session aimed to create an environment of learning and to set the context for the following day. This was achieved successfully, with all participants ready for an energising day on the Saturday.

Saturday

Jim Lister, our external facilitator from the CChange Partnership Company was positively evaluated by every delegate. He had prepared a well structured and organised day; was fluent and slick in his delivery; used humour very effectively and his sincerity and genuineness was inspiring to all of us at the seminar. More importantly, it would appear that people's lives had been touched during the day.

Programme Content:

• Perceptual positioning
• Internal dialogue
• Re-framing
• Anchoring
• Self-manager formula
• Giving positive acknowledgement

Sunday Morning

This session was called “Sharing Reflections” as we appreciated that the group would have gained a lot of new knowledge on the Saturday and needed time to process this. We also wanted to cover the issue of sustaining these resources and look at support strategies that would help.

Outcomes of our work with CChange Partnership

This was the first time Programme B had been delivered; therefore it was important so that we could establish the response of the postholders in terms of the usefulness of the programme to their work and personal lives.

Feedback from participants about the training can be summarized as follows:

• Participants felt they had gained insight, knowledge and tools to stop, reflect and be empowered to use inner resources to be more effective in their working and home life.

• They gained insight into their own behaviour patterns which could empower them to change positively.

• The programme raised an awareness of inner strengths; beliefs in abilities to cope and take charge of their lives.

• Skills such as Perceptual positioning were found to be of huge interest and value because of the practical nature of the technique and its relevance in understanding the motivation of ourselves and another person with whom we may be experiencing conflict and uncertainty.

• Anchoring techniques were evaluated as having a positive influence on practice and attitude.

• Sphere of influence concept helped participants to manage anxiety.

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Click here for the Royal Glamorgan NHS Case study

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More comments from the postholders

“ Jim Lister presented a relaxed, articulated session offering models that appear to have utility in a number of contexts. I thoroughly enjoyed the day – didn't check my watch once – it just flew by!”

“I have been given a valuable toolkit to access the often hidden potential of my subconscious. It will help in planning for work situations, time management and help patients move on with more helpful/positive thought processes”

“A big thank you to Macmillan for 13 years of weekend seminars – they are an invaluable experience to Macmillan postholders”

“I feel I have delved more into myself than ever before. I was feeling de-motivated previously but feel motivated about the strengths and abilities within me”

the last word from Nici Evans…

“I am absolutely delighted with the way that the seminars have worked. It clearly was meaningful to the postholders and was a great success. We look forward to delivering the programme in 2006 and to empowering Macmillan postholders to achieve their potential in a period of change and uncertainty.”